Frequently Asked Questions

At The Bath Workshop, we believe in producing the most natural products we possibly can.
From our scrubs to our soy candles – we choose to use the finest ingredients to ensure everything is nourishing and beneficial.

Q. Where are your products made?
A. ALL of The Bath Workshop custom products are made in the USA.

Q. Why don’t you have parabens in your products?
A. Parabens are chemicals found in most commercial skin care products and cosmetics. They are cheap and widely available, which is why they are used. Parabens imitate the estrogen hormone, and accumulate over time, influencing high levels in the body, which may be linked to breast cancer.

Q. Why don’t you have alcohol in your products?
A. Bad types of alcohol irritate and dry out your skin, and can cause inflammation. The types of alcohol in our products are actually plant-derived, and do not cause this irritation.

Q. Why don’t you have mineral oils in your products?
A. Mineral oil clogs pores, is difficult to absorb, and slows your skin’s ability to elimate harmful toxins. Mineral oil is a byproduct from the production of gasoline.

Q. Do you test your products on animals?
A. Absolutely not. Never have and never will.

Q. Are your products Organic?
A. All of our products contain organic ingredients. For specific percentages, please contact us directly.

Q. Do you carry Fair Trade Products?
A. Yes. We purchase our raw organic shea butter and cocoa butter from Fair Trade suppliers and mix it into our lotions, soaps & creams.
We are also a proud supporter of Fair Trade L.A.

Terms & Conditions of Use

Use of the Website—By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties—The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)—Use of this website shall in all respects be governed by the laws of the state of California, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the California courts located in San Bernardino County, CA, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Shipping & Returns

Shipping Information

We use USPS Priority Mail for our shipping services.  We try to approximate the closest cost with our online shipping module.  This sometimes comes out more than actual cost, and sometimes less.  If you want an EXACT shipping cost attached to your order, please phone our store directly for assistance.  Orders totaling $100 or more before tax and shipping are shipped on us (FREE!).

Return Information

Because our products are customized, WE DO NOT ACCEPT RETURNS.  We do, however, want you to be satisfied with your purchase, and will do everything we can to make things right.  If you are unhappy with your product within 30 days, please phone us at (888) 898-4TBW for assistance.

Privacy Notice

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:
By Phone: (888) 898-4TBW

We reserve the right to make changes to this policy. Any changes to this policy will be posted.