Frequently Asked Questions
At The Bath Workshop, we believe in producing the most natural products we possibly can.
From our scrubs to our soy candles – we choose to use the finest ingredients to ensure everything is nourishing and beneficial.
Q. Where are your products made?
A. ALL of The Bath Workshop custom products are made in the USA.
Q. Why don’t you have parabens in your products?
A. Parabens are chemicals found in most commercial skin care products and cosmetics. They are cheap and widely available, which is why they are used. Parabens imitate the estrogen hormone, and accumulate over time, influencing high levels in the body, which may be linked to breast cancer.
Q. Why don’t you have alcohol in your products?
A. Bad types of alcohol irritate and dry out your skin, and can cause inflammation. The types of alcohol in our products are actually plant-derived, and do not cause this irritation.
Q. Why don’t you have mineral oils in your products?
A. Mineral oil clogs pores, is difficult to absorb, and slows your skin’s ability to elimate harmful toxins. Mineral oil is a byproduct from the production of gasoline.
Q. Do you test your products on animals?
A. Absolutely not. Never have and never will.
Q. Are your products Organic?
A. All of our products contain organic ingredients. For specific percentages, please contact us directly.
Q. Do you carry Fair Trade Products?
A. Yes. We purchase our raw organic shea butter and cocoa butter from Fair Trade suppliers and mix it into our lotions, soaps & creams.
We are also a proud supporter of Fair Trade Claremont and Fair Trade L.A.
Terms & Conditions of Use
Shipping & Returns
We use USPS Priority Mail for our shipping services. We try to approximate the closest cost with our online shipping module. This sometimes comes out more than actual cost, and sometimes less. If you want an EXACT shipping cost attached to your order, please phone our store directly for assistance. Orders totaling $100 or more before tax and shipping are shipped on us (FREE!).
Because our products are customized, WE DO NOT ACCEPT RETURNS. We do, however, want you to be satisfied with your purchase, and will do everything we can to make things right. If you are unhappy with your product within 30 days, please phone us at (909) 625-3417 for assistance.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: firstname.lastname@example.org
By Phone: (909) 625-3417
We reserve the right to make changes to this policy. Any changes to this policy will be posted.